Shipping & Returns
Shipping Policy
Experience the convenience of our nation-wide delivery across New Zealand!
Enjoy flat rates of just $9.99 for urban areas in North island such as Auckland,
Tauranga, Taranaki, Napier and Wellington
$15.99 for rural locations.
In South island such as Christchurch, Dunedin, Queenstown and Nelson
urban delivery is available for $13.99, while rural delivery is set at $19.99.
Shop with us and get your favorites delivered right to your doorstep!
Thank you for your understanding regarding our delivery times.
For North Island deliveries, please expect 3-5 business days, and
for South Island deliveries, 5-7 business days.
As we rely on third-party delivery services like NZPost or PostHaste , once the parcel is handed over to them, we unfortunately cannot guarantee specific delivery times.
We appreciate your patience and support during this process.
GoSweetSpot who is a Kiwi born business and has been producing cloud-based freight management services to NZ businesses since 2010. We (Chow's Mart) are very thrilled to using their services for our NZ customers.
GoTrack is a mobile app that track all your deliveries in a place in a real time, the app can give you notification each time when parcels are arrival.
The App supports both Android and iOS devices.
Download now by clicking on GoTrack here.
Return & Exchange Policy
At Chows Mart, we prioritize customer satisfaction. If you purchase any products from our online store that you no longer need, you can return them within 3 days of purchase under approval from management. Please ensure the product is unopened, does not require refrigeration or freezing, and is a minimum of 3 days away from its expiry or best before date. Kindly note that you will need to arrange your own courier to send the product back to us.
If you need to make a claim for a product purchased from our online store and wish to return it, please reach out to our customer care team at kiaora@chowsmart.co.nz. We're here to assist you with the return process and ensure your experience is smooth.
Thank you for choosing us!